Privacy Policy

1. Introduction

GoReview, a service of VelocityNet LLC ("VelocityNet", "we", "us", or "our"), operates the GoReview platform, a reputation management service for local businesses. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

By accessing or using GoReview, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect information in the following ways:

• Account information: Name, email address, and business details you provide when registering.
• Business data: Customer contact details and review content you upload or sync from supported platforms.
• Google Business Profile data: When you connect a Google Business Profile, we access your Google account ID, business location IDs, business attributes, reviews, and your replies to those reviews — strictly to provide the features you have enabled.
• Usage data: Pages visited, features used, click patterns, and session duration collected automatically.
• Device data: IP address, browser type, operating system, and device identifiers.
• Communications: Messages you send us through support channels.

3. How We Use Your Information

• To provide, operate, and improve the GoReview platform.
• To send review requests and automated responses on your behalf.
• To read and post review replies on Google Business Profile locations you have explicitly connected.
• To communicate with you about your account, updates, and support requests.
• To analyze usage patterns and improve our features.
• To detect and prevent fraud or unauthorized access.
• To comply with applicable laws and regulations.

4. Sharing of Information

We do not sell your personal data. We may share information with:

• Service providers: Third-party vendors (e.g., hosting, analytics, payment processing) who process data on our behalf under strict confidentiality obligations.
• Review platforms: When you authorize us to post replies or sync reviews (e.g., Google Business Profile).
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, with appropriate notice.

GoReview's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

5. Cookies and Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and understand how you use GoReview. You can control cookie settings through your browser, though disabling certain cookies may affect functionality.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. Certain data may be retained longer where required by law.

7. Data Deletion

You may request deletion of your GoReview account and all associated data — including any data retrieved from Google Business Profile and the OAuth tokens we hold — at any time. See our Data Deletion page for the full procedure. We will confirm receipt within 2 business days and complete deletion within 30 days, except where retention is required by law.

8. Security

We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have rights including:

• Access to the personal data we hold about you.
• Correction of inaccurate or incomplete data.
• Deletion of your personal data.
• Portability of your data in a machine-readable format.
• Objection to or restriction of certain processing activities.

To exercise these rights, contact us at the address below.

10. Children's Privacy

GoReview is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at: